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21 Ruggles Avenue, Thornhill, ON L3T 3S4, Canada

(647) 496-1164

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promptplumbers.ca
1
@

World's worst service ever. don't trust them.

promptplumbers.ca
5
@

The showed up just after what they told me on the phone, I had a blocked drain, was in a panic to be honest, person I spoke to on the phone was great and they said someone would be there in an hour. They should up an hour and a half, oh well. Technician came in and sourced the problem, he figured that it wasn't as big as a job as I expected it to be. It took approximately 1 hour and 20 minutes to clear the drain and run a camera. The camera showed clear pipes and an unblocked drain. The price was more than reasonable for the time they took to come out here and the type of job it was. I want to say thank you for the great service BUT PLEASE NEXT TIME PROMPT PLUMBING DON'T BE HALF AN HOUR LATE HAHAHA

promptplumbers.ca
5
@

Wow, friendly, competent,fast and on time. These guys were very respectful of working within a bustling home environment. They were even accommodating to the crazy activity of my special needs family. I can't say enough good things about this amazing company.

promptplumbers.ca
5
@

Recently I have hired Prompt Plumbing And Drainage for setting washer unit in my base apartment. When I call Upon them responded very quickly and reached on time. They very efficient, experienced and did their jobs on time. Good quality got the benefit. Very friendly and interective This company is obviously highly recommended .

promptplumbers.ca
5
@

I hired Prompt Plumbers to extend a plumbing line into my basement in Newmarket for a washer unit. The technician showed up on time, finished the entire job in 1 day. He was fast, efficient and very friendly. He even gave me a nice discount coupon for any other plumbing work I needed done in the future. Professional company and service, highly recommended

promptplumbers.ca
1
@

Will never recommend this company. I called them to unclog my kitchen pipe. First visit they did it but as soon they left it clogged again, I called them back and the plumber couldn't unclog it telling me that the problem was a vent pipe and he will need to break a wall and change pipes. He left and I called another pluming company that unclogged my kitchen pipe in 10 minutes!!

promptplumbers.ca
1
@

I called the company to help me with my toilet that wouldn't fill up. They came out the same evening,, replaced the broken fill valve, and service was fine. A few days later, the toilet starting running on its own and did not have the same flush power every time, as the handle seemed to slip. I called for two and a half weeks for help. The guy was always courteous and sympathetic but no one ever showed up when promised. I do not know who is at fault individually, but the bottom line is that this is a company, and it seems that you're treated fine until they have your money. Then you're history.

promptplumbers.ca
5
@

We had Lorenzo and Alex here last evening to help with our minor drain problem as they were attending to the there business the water pipes in the basement started to leak Bad?? Nothing to do with what they were here for! Lorenzo looked and seen that the actual main water coming from the city burst in our basement so we called the city to turn the main off from outside Which took hrs for them to show up?? Damn city and taxes ... Alex and Lorenzo actually stood holding the broken pipe so it didn't flood our basement floors! WOW I really appreciated that of them thank you guys So besides them coming to fix our kitchen drain blocked pipe they also managed to fix our other problem that occurred while they were there I know many customers were calling at the time of this situation but things do happen to delay others once in a while they didn't leave me scared and worried as they made sure me and my daughter were both comfortable AMAZING SERVICE and sorry to the others that were delayed and probably mad that prompt plumbing guys were late it happens once in awhile THANK YOU SOOOO MUCH GUYS YOU BOTH ARE HEROS TO MY DAUGHTER AND I !!

promptplumbers.ca
5
@

Fast, efficient and friendly service. Reasonably priced. Thanks Chris!

promptplumbers.ca
5
@

promptplumbers.ca
1
@

Had this company install a backwater valve in my basement, what a fiasco, they broke the concrete in the basement to reveille the drain, it is a old home so the pipes were made of clay, they cut the pipe and announce that there was debris in the pipe and they would have to pressure wash to clear it, OK so off they go and get a pressure washer and attempt to clean out the pipe, after a coupe of hours they say that there are roots in the pipe and it may be a possibility that the drain may need to be replaced possibly to the street. Next step was to put a camera down and get a look at the condition of the pipe, after clearing more dirt the realized they were working on the wrong pipe, the pipe they were attempting to clear was a part of the storm sewer system and had not functioned for many years as is the case on many older homes, Now they have found the correct pipe they removed the basement toilet, not sure why and run water to confirm the pipe is clear and has no restrictions, cut the correct pipe and install the backwater valve, after they back filled I was left with a half ton of dirt to which they said removing the left over debris is not a pert of the service, what.... so they left the building and left me with the mess, oh and the toilet leaks at the base which never did before, And to add insult to injury they charged me $850 for the power-wash and camera. what was to be a 2 day job according to there quote turned into a 6 days ordeal. also the original quote for $1950 rose to $3800 + taxes Do yourself a favor if you require any plumbing don't call this company .

promptplumbers.ca
1
@

Very unreliable - postponed me first with 24 hours, as the service guy on call was "waiting for the city to take over the job from him" and rescehduled me; when I called back, an hour after he didn't show up, the person that was keeping the cell phone promised to call back within 30 minutes or service will be free; from that moment on never answered the phone call. ruined my weekend. I would not recommend this company

promptplumbers.ca
1
@

World's worst service ever. don't trust them.

promptplumbers.ca
5
@

promptplumbers.ca
5
@

The showed up just after what they told me on the phone, I had a blocked drain, was in a panic to be honest, person I spoke to on the phone was great and they said someone would be there in an hour. They should up an hour and a half, oh well. Technician came in and sourced the problem, he figured that it wasn't as big as a job as I expected it to be. It took approximately 1 hour and 20 minutes to clear the drain and run a camera. The camera showed clear pipes and an unblocked drain. The price was more than reasonable for the time they took to come out here and the type of job it was. I want to say thank you for the great service BUT PLEASE NEXT TIME PROMPT PLUMBING DON'T BE HALF AN HOUR LATE HAHAHA

promptplumbers.ca
5
@

Wow, friendly, competent,fast and on time. These guys were very respectful of working within a bustling home environment. They were even accommodating to the crazy activity of my special needs family. I can't say enough good things about this amazing company.

promptplumbers.ca
5
@

Recently I have hired Prompt Plumbing And Drainage for setting washer unit in my base apartment. When I call Upon them responded very quickly and reached on time. They very efficient, experienced and did their jobs on time. Good quality got the benefit. Very friendly and interective This company is obviously highly recommended .

promptplumbers.ca
5
@

I hired Prompt Plumbers to extend a plumbing line into my basement in Newmarket for a washer unit. The technician showed up on time, finished the entire job in 1 day. He was fast, efficient and very friendly. He even gave me a nice discount coupon for any other plumbing work I needed done in the future. Professional company and service, highly recommended

promptplumbers.ca
1
@

Will never recommend this company. I called them to unclog my kitchen pipe. First visit they did it but as soon they left it clogged again, I called them back and the plumber couldn't unclog it telling me that the problem was a vent pipe and he will need to break a wall and change pipes. He left and I called another pluming company that unclogged my kitchen pipe in 10 minutes!!

promptplumbers.ca
1
@

I called the company to help me with my toilet that wouldn't fill up. They came out the same evening,, replaced the broken fill valve, and service was fine. A few days later, the toilet starting running on its own and did not have the same flush power every time, as the handle seemed to slip. I called for two and a half weeks for help. The guy was always courteous and sympathetic but no one ever showed up when promised. I do not know who is at fault individually, but the bottom line is that this is a company, and it seems that you're treated fine until they have your money. Then you're history.

promptplumbers.ca
5
@

We had Lorenzo and Alex here last evening to help with our minor drain problem as they were attending to the there business the water pipes in the basement started to leak Bad?? Nothing to do with what they were here for! Lorenzo looked and seen that the actual main water coming from the city burst in our basement so we called the city to turn the main off from outside Which took hrs for them to show up?? Damn city and taxes ... Alex and Lorenzo actually stood holding the broken pipe so it didn't flood our basement floors! WOW I really appreciated that of them thank you guys So besides them coming to fix our kitchen drain blocked pipe they also managed to fix our other problem that occurred while they were there I know many customers were calling at the time of this situation but things do happen to delay others once in a while they didn't leave me scared and worried as they made sure me and my daughter were both comfortable AMAZING SERVICE and sorry to the others that were delayed and probably mad that prompt plumbing guys were late it happens once in awhile THANK YOU SOOOO MUCH GUYS YOU BOTH ARE HEROS TO MY DAUGHTER AND I !!

promptplumbers.ca
5
@

Fast, efficient and friendly service. Reasonably priced. Thanks Chris!

promptplumbers.ca
5
@

HI IM THE OWNER (Tony) OF PROMPT PLUMBING SEWER & DRAINS... JUST WANTED TO SAY THANK YOU FOR THE NICE POSTS RECEIVED IF YOU EVER NEED OUR SERVICE PLEASE KNOW WE ARE HERE FOR YOU 24 HRS A DAY 7 DAYS A WEEK!!

promptplumbers.ca
1
@

Had this company install a backwater valve in my basement, what a fiasco, they broke the concrete in the basement to reveille the drain, it is a old home so the pipes were made of clay, they cut the pipe and announce that there was debris in the pipe and they would have to pressure wash to clear it, OK so off they go and get a pressure washer and attempt to clean out the pipe, after a coupe of hours they say that there are roots in the pipe and it may be a possibility that the drain may need to be replaced possibly to the street. Next step was to put a camera down and get a look at the condition of the pipe, after clearing more dirt the realized they were working on the wrong pipe, the pipe they were attempting to clear was a part of the storm sewer system and had not functioned for many years as is the case on many older homes, Now they have found the correct pipe they removed the basement toilet, not sure why and run water to confirm the pipe is clear and has no restrictions, cut the correct pipe and install the backwater valve, after they back filled I was left with a half ton of dirt to which they said removing the left over debris is not a pert of the service, what.... so they left the building and left me with the mess, oh and the toilet leaks at the base which never did before, And to add insult to injury they charged me $850 for the power-wash and camera. what was to be a 2 day job according to there quote turned into a 6 days ordeal. also the original quote for $1950 rose to $3800 + taxes Do yourself a favor if you require any plumbing don't call this company .

promptplumbers.ca
1
@

Very unreliable - postponed me first with 24 hours, as the service guy on call was "waiting for the city to take over the job from him" and rescehduled me; when I called back, an hour after he didn't show up, the person that was keeping the cell phone promised to call back within 30 minutes or service will be free; from that moment on never answered the phone call. ruined my weekend. I would not recommend this company

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Locations:

Prompt Plumbing and Drainage

21 Ruggles Ave, Thornhill, ON L3T 3S4, Canada
(647) 496-1164

Prompt Plumbing and Drainage

21 Ruggles Avenue, Thornhill, ON L3T 3S4, Canada
(647) 496-1164

PROMPT PLUMBING & DRAINS

Yonge St, Thornhill, ON L3T 2C6, Canada
(905) 597-1927